Request early access

A conversation

with every customer

Saru keeps it going, in your brand's voice, long after checkout

Book a demo

Learn more about Saru

A conversation

with every customer

Saru keeps it going, in your brand's voice, long after checkout

Book a demo

Learn more about Saru

A conversation

with every customer

Saru keeps it going, in your brand's voice, long after checkout

Book a demo

Learn more about Saru

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...more conversions when you reply within a minute

Interest fades fast once a customer reaches out. Saru replies in seconds, so every question has a chance to become a sale.

Built and backed by

The first purchase is just the beginning

Hear

Start where customers already talk. Give them a simple way to share questions, needs, and feedback through messaging

See

Understand the person behind the message. Bring their purchase, preferences, and conversation history into view

Speak

Respond with something useful. Answer questions, resolve issues, and follow up with care that feels personal

9:41

Maya

Today 9:41 AM

Hi! My linen shirt arrived today and I love it, but it's a little snug across the shoulders. Should I have sized up?

Delivered

What Saru sees

Relaxed Linen Shirt

Delivered today · Order 2841

Size M

Usually buys L

Prefers A relaxed fit

So glad you love it! Snug across the shoulders usually means one size up, and L is your usual. Want me to swap it for you, free?

Swap for size L →

Saru · Just now

Sizing

Refund

Store Locator

What happens next determines whether a customer comes back. Saru turns the post-purchase experience into an ongoing conversation

See how it works

Hear

See

Speak

Start where customers already talk. Give them a simple way to share questions, needs, and feedback through messaging

9:41

Maya

Today 9:41 AM

Hi! My linen shirt arrived today and I love it, but it's a little snug across the shoulders. Should I have sized up?

Delivered

What Saru sees

Relaxed Linen Shirt

Delivered today · Order 2841

Size M

Usually buys L

Prefers A relaxed fit

So glad you love it! Snug across the shoulders usually means one size up, and L is your usual. Want me to swap it for you, free?

Swap for size L →

Saru · Just now

Sizing

Refund

Store Locator

What happens next determines whether a customer comes back. Saru turns the post-purchase experience into an ongoing conversation

See how it works

Hear

Start where customers already talk. Give them a simple way to share questions, needs, and feedback through messaging

See

Understand the person behind the message. Bring their purchase, preferences, and conversation history into view

Speak

Respond with something useful. Answer questions, resolve issues, and follow up with care that feels personal

9:41

Maya

Today 9:41 AM

Hi! My linen shirt arrived today and I love it, but it's a little snug across the shoulders. Should I have sized up?

Delivered

What Saru sees

Relaxed Linen Shirt

Delivered today · Order 2841

Size M

Usually buys L

Prefers A relaxed fit

So glad you love it! Snug across the shoulders usually means one size up, and L is your usual. Want me to swap it for you, free?

Swap for size L →

Saru · Just now

Sizing

Refund

Store Locator

What happens next determines whether a customer comes back. Saru turns the post-purchase experience into an ongoing conversation

See how it works

Brands go quiet the moment a customer buys...

...and it's costing them repeat orders, customer insight and loyalty

Book a demo

Brands go quiet the moment a customer buys...

...and it's costing them repeat orders, customer insight and loyalty

Book a demo

Brands go quiet the moment a customer buys...

...and it's costing them repeat orders, customer insight and loyalty

Book a demo

The conversation is the storefront

No app, no login, no survey link. Customers text the way they already do and get an answer in your brand’s voice, in seconds

See how it works

$89 Paid ✅

Can I swap for a size up?

What goes with pizza night?

Tasting · Sat 10:30 · Booked ✅

Bright Press · 0.4 mi

Back in your shade 🌿

sunglasses.com

Who started the brand?

60 days in a row. You’re on the list ⚡

9:41

Maya

iMessage

$89 Paid ✅

Can I swap for a size up?

What goes with pizza night?

Tasting · Sat 10:30 · Booked ✅

Bright Press · 0.4 mi

Back in your shade 🌿

sunglasses.com

Who started the brand?

60 days in a row. You’re on the list ⚡

Checkout in thread

From “I’ll take that” to paid, without leaving the message

Exchanges and swaps

A return becomes a reorder. The size or scent that fits ships instead

Bookings

Private appointments, fittings and tastings, booked mid-chat

Store locator

Finds the nearest store and sends the address

Product advice

Pairings, fit and recommendations based on what they tell you

Restock alerts

A heads-up when their item is back, timed to them

Your story, your voice

Answers about the brand, the founders and the product, in your tone

Member invites

Rewards and community events for regulars, no blast needed

Checkout in thread

From “I’ll take that” to paid, without leaving the message

Exchanges and swaps

A return becomes a reorder. The size or scent that fits ships instead

Bookings

Private appointments, fittings and tastings, booked mid-chat

Store locator

Finds the nearest store and sends the address

Product advice

Pairings, fit and recommendations based on what they tell you

Restock alerts

A heads-up when their item is back, timed to them

Your story, your voice

Answers about the brand, the founders and the product, in your tone

Member invites

Rewards and community events for regulars, no blast needed

9:41

Maya

iMessage

9:41

Maya

iMessage

One thread, your data

iMessage, Instagram, WhatsApp, TikTok share one customer profile. Your brand owns every conversation

See how it works

Organization

Saru Skin

Tarun

Sign out

tarun@withsaru.com

Jess M.

Customer 4821 · Brooklyn

iMessage

Instagram

TikTok

Organization

Saru Skin

Tarun

Sign out

tarun@withsaru.com

Jess M.

Customer 4821 · Brooklyn

iMessage

Instagram

TikTok

Organization

Saru Skin

Tarun

Sign out

tarun@withsaru.com

Jess M.

Customer 4821 · Brooklyn

iMessage

Instagram

TikTok

Most brands message millions, we get to know every one

Saru starts a real conversation after every purchase, then listens, acts and remembers, so first-time buyers become regulars

See how it works

9:41

Jenny

Hey Jenny! Your cleanser just landed. How does it feel after the first wash?

Honestly so soft. Skin feels calm, not tight at all 🙌

Love that. Is it just for you, or is someone else using it too?

Engage

Start with a conversation on iMessage, Insta, and other channels your users are already on. No app, no login, no survey link.

So soft, not tight at all. My sister keeps stealing it, and I use it every night after the gym.

Likes

Soft, not tight

Who it's for

Her + her sister

How it's used

Nightly, post-gym

Listen

How the product is actually working out. Use the conversation to understand the experience and the reason.

Fix

Nov 02

Your refill is running a day late. We've upgraded you to express, on us.

Oh that's so nice, thank you!

✓Express shipping$0.00

Follow up

Nov 19

The travel size you asked about is back in stock.

Add one please!

✓Travel size added$14.00

Upsell

Dec 03

Want one sent to your sister? 15% off as a gift.

Yes please, she'll love it

✓Gift ordered$23.80

From one thread

$0.00

Act

White-glove service for everyone. Fix issues proactively, follow-up when an item is back in stock, and upsell directly in the thread.

See it in the thread

These brands already run on Saru. Send a text and see what a real conversation feels like

elaichico

Text them

brand 2

Text them

brand 3

Text them

Other case studies

More brands using Saru to keep talking with customers after the sale. See how each one set it up

Oct 15, 2026

Saffron House

42% reply rate to post-purchase iMessage

Oct 8, 2026

Kindred Daily

38% fewer cancellations in month two

Backed by