1. Who we are
Saru (“we”, “our”, “us”) operates hellosaru.com and provides a conversational concierge platform for consumer brands. This policy explains what information we collect when you visit our website or use our services, and how we use it.
2. Information we collect
Contact information you give us directly, such as your name and email address when you book a demo or sign in.
Account information from sign-in providers you choose to use, such as your name, email address, and profile photo from Google.
Usage data such as pages visited, device and browser type, and approximate location derived from IP address.
3. How we use information
To provide, maintain, and improve our services.
To authenticate you and secure your account.
To respond to inquiries and schedule demos.
To understand how the site is used and fix problems.
To comply with legal obligations.
We do not sell your personal information, and we do not use data obtained through Google sign-in for advertising.
4. Google user data
If you sign in with Google, we access only the basic profile information you authorize (name, email address, and profile picture). We use it solely to create and maintain your account. We do not share Google user data with third parties except as required to operate the service (for example, our hosting and authentication providers) or to comply with law.
5. Data retention and security
We retain personal information only as long as needed to provide the service or meet legal requirements. We use industry-standard safeguards including encryption in transit and access controls. No method of transmission or storage is perfectly secure, but we work to protect your information.
6. Your choices
You can revoke our access to your Google account at any time from your Google account permissions page.
You can request access to, correction of, or deletion of your personal information by emailing us.
7. Third-party services
We use a small number of service providers to run the site, including scheduling (Calendly) and authentication. Their own privacy policies govern their handling of your data.
8. Changes
We may update this policy from time to time. If we make material changes, we will post the updated policy on this page with a new date.
9. Contact
Questions about this policy? Email us at amar@hellosaru.com.