Meet the concierge
A post purchase concierge that
sounds exactly like your brand
iMessage, Instagram, WhatsApp, TikTok share one customer profile. Your brand owns every conversation
T
One conversation, start to reorder
Here’s a single customer thread over iMessage, from delivery to the next order
Every conversation, one dashboard
Your team sees what customers say and can step in whenever they want
What customers actually text about
The everyday moments after a purchase, handled in the thread
9:41
Mia
iMessage
Setup
Live in under an hour
No engineering project. Connect, train and launch in one sitting
We text first after delivery
The moment their order lands, Saru checks in on whichever messaging app they already use
Text us on the site
Questions get answered and the cart gets built right in the thread
A DM or comment on social
Instagram and TikTok messages and comments land in the same thread, so no question goes unanswered
Zero-party data from real use
Customers tell you how products work in their lives, not just whether they bought
What customers say
“Five of the first ten texts asked for decaf”
What it means
That isn’t a support ticket. It’s a product signal
What you do
Spot demand early and act on it before the next launch
Works alongside the tools you use
Saru sits next to Klaviyo and Attentive, not in place of them
Klaviyo
Keep your flows and campaigns. Saru handles the conversations
Attentive
Mass SMS stays where it is. Saru does the one-to-one
Closer to CX
Built for customer experience, not mass outbound
Data
Your customers, your data
Brands own every conversation. Nothing is sold on.
You own every thread
Export or delete conversations whenever you like.
Nothing sold on
Customer data is never shared or sold to third parties.
Trust keeps them talking
Customers keep replying because their data is respected.