...of first time buyers never come back.
Churn happens quietly 30 to 60 days after purchase, and blast emails only push people away
Our experience
The first purchase is just the beginning
Hear
Start where customers already talk. Give them a simple way to share questions, needs, and feedback through messaging
See
Understand the person behind the message. Bring their purchase, preferences, and conversation history into view
Speak
Respond with something useful. Answer questions, resolve issues, and follow up with care that feels personal
9:41
Maya
iMessage
What happens next determines whether a customer comes back. Saru turns the post-purchase experience into an ongoing conversation
The conversation is the storefront
No app, no login, no survey link. Customers text the way they already do and get an answer in your brand’s voice, in seconds
9:41
Maya
iMessage
Checkout in thread
From “I’ll take that” to paid, without leaving the message
Exchanges and swaps
A return becomes a reorder. The size or scent that fits ships instead
Bookings
Private appointments, fittings and tastings, booked mid-chat
Store locator
Finds the nearest store and sends the address
Product advice
Pairings, fit and recommendations based on what they tell you
Restock alerts
A heads-up when their item is back, timed to them
Your story, your voice
Answers about the brand, the founders and the product, in your tone
Member invites
Rewards and community events for regulars, no blast needed
One thread, your data
iMessage, Instagram, WhatsApp, TikTok share one customer profile. Your brand owns every conversation
Most brands message millions, we get to know every one
Saru starts a real conversation after every purchase, then listens, acts and remembers, so first-time buyers become regulars
9:41
Jenny
Hey Jenny! Your cleanser just landed. How does it feel after the first wash?
Honestly so soft. Skin feels calm, not tight at all 🙌
Love that. Is it just for you, or is someone else using it too?
Engage
Start with a conversation on iMessage, Insta, and other channels your users are already on. No app, no login, no survey link.
Listen
How the product is actually working out. Use the conversation to understand the experience and the reason.
Act
White-glove service for everyone. Fix issues proactively, follow-up when an item is back in stock, and upsell directly in the thread.